Online orders

For online orders – images should be available to view within 14 days.

Q. I have emailed you and have not heard back yet?
At busy times of year, please note that it can take 3-5 days to respond to enquiries. Please rest assured that your query is extremely important to us and we will reply to you as soon as we can.

Q. I haven't received a mount with my photo, where is it?
We now only send mounts if you have selected them as an option on your order form. If you would like to receive a mount for your photograph, please contact us.

Q. I am having problems with the website.
Click here to email your enquiry or you can always order by contacting us. You will need your unique reference number.

Q. I don’t really feel happy about paying online. Is there another way to pay?
Yes you can order by contacting us. You will need your  unique reference number.

Q. Who do I contact if I have a query about my order?
For School/Graduation & Early Years markets you can track your order by click here to email your enquiry. You will need your unique reference number.

Q. What do I do if I’ve lost my proof of image/order form?
If you have lost your proof of image/order form please look under the correct market heading (Babys / Early Years / Schools / Graduations).

Q. Is it safe to give my credit details over the Internet?
Payments made on the website are secure. We use one of the largest on-line payment companies to process our payments. We accept all credit and debit cards, including American Express, and your transaction will be cleared instantly.

Q. Will I get an email confirmation when I place my order online?
Yes. An email confirming your payment is sent from our secure payment provider. We also send an email confirmation of your order.

Q. How do I unsubscribe from your email newsletter?

Please email unsubscribe.newslettter@hcphoto.co.uk

 
 

 Q. How can I pay for my photographs?

You can pay via cheque, credit card, postal order or cash. We do not advise anyone to send cash in the post.

Q How can I Re-order photos?
You can visit www.hcphoto.co.uk

Q. If I have more than one child, or parents would like to be included in the photograph, is this possible?

Yes, the Nursery/Playgroup would usually arrange this. Please contact them for more information.

Q. My photographs have arrived damaged or faulty?
Please contact us by email

Q. How long does HC Photography keep my images?
From January 2009, all our images are stored indefinitely.

Q. Who owns the copyright on my images?
HC Photography retains the copyright on all photographs taken and supplied. Photographs may not be copied, published or reproduced in any form without the written permission of HC Photography.

Print sizes are described in cm and (inches) below:
Extra Large 25 x 20 (10 x 8), Large 20 x 15.5 (8 x 6), 
Medium 17 x 13.5 (7 x 5½), Desk 13 x 10 (5 x 4), 
Fun + border 10.5 x 8 (4½ x 3½), Wallet 5 x 4 (2; x 1¾), 

Mini 4 x 3.5 (1¾ x 1½)

 
 
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