On-Line Orders

 

Online orders

For online orders – images should be available to view within 14 days.

Q. I have emailed you and have not heard back yet?
At busy times of year, please note that it can take 3-5 days to respond to enquiries. Please rest assured that your query is extremely important to us and we will reply to you as soon as we can.

Q. I haven't received a mount with my photo, where is it?
We now only send mounts if you have selected them as an option on your order form. If you would like to receive a mount for your photograph, please contact us.

Q. I am having problems with the website.
Click here to email your enquiry or you can always order by contacting us. You will need your unique reference number.

Q. I don’t really feel happy about paying online. Is there another way to pay?
Yes you can order by contacting us. You will need your  unique reference number.

Q. Who do I contact if I have a query about my order?
For School/Graduation & Early Years markets you can track your order by click here to email your enquiry. You will need your unique reference number.

Q. What do I do if I’ve lost my proof of image/order form?
If you have lost your proof of image/order form please look under the correct market heading (Babys / Early Years / Schools / Graduations).

Q. Is it safe to give my credit details over the Internet?
Payments made on the website are secure. We use one of the largest on-line payment companies to process our payments. We accept all credit and debit cards, including American Express, and your transaction will be cleared instantly.

Q. Will I get an email confirmation when I place my order online?
Yes. An email confirming your payment is sent from our secure payment provider. We also send an email confirmation of your order.

Q. How do I unsubscribe from your email newsletter?

Please email unsubscribe.newslettter@hcphoto.co.uk

 
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